Privacy Policy

Last updated: December 03, 2025

Company: YNR LTD  
Registered Address: Adelphi Court, Suite 106 1-3 East Street, Epsom, United Kingdom, KT17 1BB 

1. Introduction 

This Privacy Policy outlines how YNR Ltd ("we", "us", or "our") collects, uses, and protects the personal data you ("you", "your", or "the user") provide to us through our website and services. 

We collect only the minimum personal data necessary to provide our taxi services, including processing your bookings. We may also use this data for legitimate business interests such as internal audits, research, service improvement, and compliance with legal obligations. 

By using our website or booking our services, you agree to the practices described in this policy. 

We may update this policy from time to time. Please check this page periodically to ensure you are happy with any changes. 

2. What Data We Collect and How We Use It 

2.1 Analytics Data 

We collect technical and usage data when you visit our website. This may include: 

  • IP address 

  • Browser type and version 

  • Operating system 

  • Approximate location 

  • Referral source 

  • Website navigation and visit duration 

  • Email address (if entered) 

This information is gathered using Google Analytics and helps us understand how users interact with our website. The legal basis for processing this data is our legitimate interest in improving website performance and service quality. 

2.2 Customer Data 

When you book a service, we collect: 

  • Full name 

  • Email address 

  • Phone number 

  • Billing address 

This data is essential for managing bookings and communicating with you. The legal basis for processing is to fulfil the contract between us. Some of this data may be shared with third-party providers involved in delivering your service or as part of analytics and transaction processes. 

2.3 Journey Data 

To facilitate your travel, we collect: 

  • Passenger name 

  • Mobile phone number 

  • Journey details (pickup/drop-off points, dates, times) 

  • Flight or service numbers 

This data is required to fulfil your booking. Where necessary, limited journey information may be shared with third-party service providers (e.g., taxi drivers). We minimize personal detail sharing where feasible, using non-identifiable data when possible. 

2.4 Transaction Data 

We collect payment-related information when you use our service, including: 

  • Card number, expiry date, and CVV 

  • Cardholder name 

  • Billing address 

  • Contact details (email, phone) 

Payments are securely processed via third-party provider SagePay. We do not store your card details. The legal basis for processing is to fulfil contractual and legal financial record-keeping obligations. 

2.5 Correspondence Data 

We may retain data from communications such as: 

  • Emails 

  • Call recordings 

  • Online chat transcripts 

This helps us respond to enquiries and provide ongoing service. Sensitive data like payment information is deliberately excluded or deleted if mistakenly recorded. 

2.6 Legal and Compliance Data 

We may process any of your personal data: 

  • To comply with legal obligations 

  • In defence of legal claims 

  • To protect your vital interests or those of another individual 

3. Data Sharing 

Your data may be shared with: 

  • Third-party service providers (e.g., drivers, payment processors) 

  • Regulatory or legal authorities if required by law 

We do not sell your data to third parties under any circumstances. 

 4. Data Retention 

We retain data only for as long as necessary for the purposes outlined in this policy or to comply with legal obligations. 

  • Analytics Data (Google Analytics): Retained indefinitely (non-identifiable); identifiable analytics are retained for 1 month. 

  • Customer Data: Retained for 6 years after the end of the last tax year post-service completion, in line with financial regulations. 

  • Journey Data: Retained for up to 1 year after the service. 

  • Transaction Data: Retained for 6 years from the end of the financial year, as required by UK law. 

  • Correspondence Data: General communication retained for up to 18 months. Transactional records retained for 6 years in accordance with the Finance Act 1988. 

We may retain data longer where necessary for legal claims or regulatory compliance. 

5. Your Rights 

Under UK and EU data protection laws, you have the right to: 

  • Request access to your personal data 

  • Rectify inaccuracies 

  • Request data deletion (subject to legal constraints) 

  • Object to data processing 

  • Withdraw consent at any time 

  • Lodge a complaint with a supervisory authority 

How to Make a Request 

You may need to provide proof of identity (e.g., passport or utility bill) to exercise your rights. Requests are processed within 30 days, with potential extension by up to two months if complex. 

Note: Deleting some data may impact your ability to use our services and may result in service cancellation, subject to our standard terms. 

6. Contact Us 

If you have any questions or wish to exercise your data rights, please contact: 

YNR LTD 
 Adelphi Court, Suite 106 1-3 East Street, Epsom, United Kingdom, KT17 1BB:  

info@ynrcars.co.uk 
 Phone: +44(01)372502247 

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